Your order on gastrocargo.com is approved when the company Metropolitan Vision (MV) has received the confirmation of payment.
Your order will be delivered at the address indicated in the “delivery address” area you have completed after the approval of your shopping cart.
MV company will do its best to deliver your order within the shortest period of time after the confirmation and the approval of the payment, i.e. with a period of time between 24 and 48 hours (counted in working days only) for a delivery in metropolitan France. This time can be extended to a week, depending on the level of our stock.
The amount of the delivery fees is indicated at the end of your order according to the general terms and conditions. Payment methods: Credit card through secure banking service CIC or bank transfer.
Ile de France, Paris
Germany, Belgium, Luxembourg, Netherlands
All other EU countries
Note: Frozen and fresh products are limited to Ile de France region in France.
We draw your attention to the fact that the following delivery times can only be respected without postal service disruption or force majeur and depending on the availability of our products. During Christmas and New Years Eve or public holidays, these times are given for information purposes only and they are not binding.
Indeed, in case of delivery delays, MV may be exempt from all or parts of its liability by giving the proof of the improper or non-performance of the contract either by the costumer, either to the fact, unpredictable and insurmountable of a third party to the contract, either in case of force majeur. The products stay the propriety of MV until the entire payment of the order.
Every order will be approved if available in stock. If we don’t have the products in stocks after you order, we will inform you by e-mail or phone call as soon as we can. You could then ask to cancel the entire or a part of the order or to change the product(s) concerned.
Your order is protected if necessary by an isothermal package in order to keep all the gustative qualities.
In the event of a strike by the postal services or any other exceptional event slowing down or preventing the delivery of packages (snowstorm, terror attacks, wars…) MV will make sure to inform the client of the state of the shipment of the parcel, but can not be held responsible for the delays caused.
If you have any questions regarding delivery and payment, you are welcome to contact customer service via email firstname.lastname@example.org or by phone +33 3 64 23 68 71.